Privacy Policy

At 24Restore (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.24Restore.com (the “Site”) or contact us.

1. Information We Collect

a. Information You Provide Directly

• Name, phone number, email address, and any message or details you submit through our website contact form, live chat, or when you call/text us for emergency restoration services.
  
  

b. Automatically Collected Information

• IP address, browser type, device information, and referring website.
• Cookies, pixels, web beacons, and similar tracking technologies (see section 3).
• Usage data such as pages visited and time spent on the site via tools like Google Analytics, Meta Pixel, or other platforms used by our digital marketing partners.

Important: We do not collect insurance information, schedule appointments, or process payments through our website. All service-related details (including insurance) are discussed only after you contact us directly by phone or in person.

2. How We Use Your Information

We use the information we collect to:

• Respond quickly to your emergency restoration inquiry (water damage, fire, mold, etc.) — 24/7.
• Follow up with you regarding your request.
• Improve our website and services.
• Send occasional marketing emails or service updates (you can unsubscribe anytime).
• Comply with legal requirements.

3. Cookies & Tracking Technologies

Our website uses:

• Essential cookies – to make the site and contact forms work properly.
• Analytics cookies – to understand how visitors use the site (e.g., Google Analytics).
• Advertising cookies & pixels – so we and our marketing partners can show relevant ads on Google, Facebook, Instagram, etc.

You can accept, reject, or manage cookies using the cookie banner or your browser settings.

4. Sharing Your Information

We may share your information only with:

• Trusted service providers who help run our website and marketing (e.g., web hosting, Google, Meta, analytics tools) — all under strict confidentiality agreements.
• Law enforcement or authorities when required by law.

We do not sell your personal information to third parties.

5. Data Security

We use industry-standard measures to protect your information, but no online system is 100% secure.

6. Your Rights & Choices

You may:

• Request access to, correction, or deletion of your personal data.
• Opt out of marketing emails (use the “unsubscribe” link).
• Control cookies via the banner or your browser.

Contact us at [email protected] to exercise these rights.

California residents: We do not sell or share your personal information as defined under CCPA/CPRA.

7. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new “Last Updated” date.

9. Contact Us

Phone: (612) 424-2424 Website: www.24Restore.com