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I recently learned a very important life lesson of home maintenance. So important in fact, I feel like a terrible, neglectful homeowner and I am honestly ashamed and embarrassed to share this.
I changed my mind about not writing this when I started thinking that sharing my negligent experience could maybe help another homeowner prevent the disaster of water damage. Unfortunately, this was not the first water disaster I have had in my home (thankfully I know an amazing company that has come to my rescue every time, no matter the day or time!). This was my 4th water disaster! (ugh!) BUT this was the only one I take full responsibility for …because it could have easily been prevented!
What could have prevented it you ask?!
Why a simple drain cleaning! That’s right, drain cleaning. It is a maintenance thing us homeowners should keep our eyes open for. Just like any other home maintenance thing (aka air filters! …etc.!) Especially when you have a large family as I do!
So here’s the scoop. I have a drain in the floor of my basement furnace room. (I feel like I also need to add that I rarely even go in this furnace room, this is for my own personal justification!) Never thought anything about that hole in the floor, it was just there in case ‘things’ may overflow or leak! (‘Things’ meaning “I have no idea … never really thought about the ‘things’ and why it was really there!) BUT when they did overflow (nothing actually overflowed, the drain was CLOGGED!) the water did not go down the drain! Because it was Clogged! So, I now have since learned (thanks to my amazing plumber!) that this is pretty much my ‘main drain’. Everything that passes through my pipes flows (unless it is clogged;’) ) through this bad boy!
When the plumber came out to unclog my drain they found hair, grease (* I should note, we have a septic, and I drain all my grease from cooking into jars … and I cook a lot! ( I REALLY LOVE cooking!)
I am very diligent about this, so I was shocked when he said grease!) and soap scum to be the culprit. Bottom line …just ‘normal use’ caused my clogged drain (over an 8 year+ period!), that I should have had (at least) annual cleanings. Oh my! There I shared it! If my neglect can help anyone in the Minneapolis, Saint Paul or Twin Cities area prevent a water damage than I know it happened for a reason!
I have a rec room on one of the adjacent walls of my furnace room that has some damage due to the water. I included some pictures of the water damage scars. Just in case you were wondering about my sad buckled baseboards etc., as soon as 24Restore is done (or at least somewhat caught up) with all the ice dams and frozen pipes we are experiencing in the Minneapolis area, they will be coming out to do the full reconstruction after my unfortunate water damage …(that I totally could have prevented!) I have no stress about it, I know I am good hands! When you are in the midst of water damage or smoke/fire damage, always remember material things can be fixed!
In need of a good plumber? PM me on our Facebook page https://www.facebook.com/24Restore/ and I will refer you who we trust!
OR use our Contact Us Now page on our website https://24restore.com/contact-us/ and I or a team member will get back to you!
If you have an emergency water damage, please call us. We are ready to help, 24 hours a day and 365 days a year!
24Restore is the only call you need to make! We will handle everything from your insurance to the full reconstruction and everything in between! No job is too big, or too small!
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“24Restore came within an hour of our water damage to assess the problem and restore and reconstruct our kitchen and my office. Everyone from 24Restore was professional, kind and did an outstanding job of damage assessment and restoration.”
Your service was excellent. The young man was thorough and very dedicated to completing the job. He’s a good one. I would recommend your services to anyone who need them.
Your team has been absolutely amazing, professional, sympathetic and wonderful. They took my mess and made it manageable as I shed a few tears, which they also consoled with empathy. At a time when we have floods and tornados city wide you responded within hours. Thank, I am impressed and I have passed the word on to many.
Very good experience……everyone I dealt with through 24 Restore was very professional and very kind.
This note is a note of thanks and appreciation of the services provided…..we could even say our home looks better than before we incurred our water damage…Job well done!
I don’t often take the time to write a follow up complimentary letter. However I was very impressed with 24 Restore and felt they went above and beyond to surpass expectations with WOW service. Thank you for the great service and great job that your team did to get my house back in shape.
I have recommended them to many of my friends. They are the only service that I have ever used that always gets my stains out and that clean my carpets beautifully. I can’t say enough good thins about them
Thank you for all the work put in to get out home……It would have been an impossible task for us to have accomplished in such a short time. We appreciate all that you have done for us! We are so grateful!
Yes. I appreciated the ability to funnel all activities thru a one-stop shop proved to be very valuable in a disaster project such as ours demo, construction and finish as well as work directly with insurance company. The team has been professional and those on site have been respectful of our home and schedule.
Alex did a great job scheduling, coordinating, and keeping me informed. He made sure that everything was done in a timely manner. I always felt that my job was a priority. All the workmen did a great job and were very polite. I am pleased with the results. I would highly recommend your company!
From the time of initial contact to the time of job completion was 24 hrs. Very pleased with job outcome. Will definitely use you again. If ever in need.
Response time was awesome. We we’re bewildered by what was happening and what needed to be done. 24hr came in and took care of what needed to be done.
I thought 24 was very professional and timely work.
24Restore was very responsive and did a thorough job plus they cleaned up after themselves.
The job was exceptionally well done. You were recommended to me by Dennis Carlson, a freind and I would definatley refer 24restore to friends and family.
Very Professional!
Everyone was on top of everything and got back to me in a reasonable time. Clean up was done absolutely perfect at the end of each job.
The guys who worked here were great, polite, personable and hard workers. They did a great job! So thankful this is over!
Working with the employees at 24restore has been an easy process. They aimed to please.
Kudos to Shelli Abraham especially, she worked with the mortgage company and insurance company so I didn’t have to, I’m a caregiver for my husband with Dementia, she took the pressure off having to deal with them, thanks Shelli.
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