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When a homeowner experiences a water damage disaster or a flood damage event they often get confused on what is fact and what is fiction. Here at 24Restore in Minneapolis, we hear a wide variety of myths each year and want to let homeowners know what is fact and what is fiction.
Please Note: Whenever a water damage disaster or flood damage event occurs, proper restoration measures must be followed to make property safe. If you experience a water damage disaster contact your local, certified professionals as soon as possible.
Myth: Water Damage will clear up on its own once the leak or source has been taken care of.
Fiction: Unfortunately, water damage does not just go away, drying out magically. Damage from water and embedded moisture hangs around. It can hide in walls and under floorboards. Doing nothing is exactly what allows rot, mold, and mildew to thrive. When these things happen, they are hazardous to everyone’s health and, if left alone, will cause more damage and property loss.
Fun Fact: Mold can start to thrive in as little as 24 hours.
Myth: No insurance companies are going to pay for water damage restoration.
Fiction: When it comes to insurance, every situation is unique. In most cases, your homeowner’s insurance should cover this expense, or at least go a long way in covering it. The first thing you should do when a water damage disaster occurs is to contact a professional water damage restoration company and they will work with your insurance company on covering the repairs. Why should you contact a restoration company before your insurance company? Simple. You get to pick the restoration company you get to work with. If your policy covers the damage, your insurance company is obligated to work with the restoration company you choose to work in your home. Plus, the restoration company can jump through hoops and do the legwork for you.
Myth: Sewage is just like any other water damage.
Fiction: Water damage restoration myths couldn’t be more dangerous than this one. Sewage, or “black water”, is not ordinary by any stretch of the imagination and is not easy to clean. Most of what it touches has to be removed – permanently. Sewage carries millions of bacteria that can cause nasty illnesses. For your own safety, it is crucial to hire a professional to remove the sewage and sanitize anything that has come in contact with the sewage.
Myth: Once the carpet is dry we don’t need to do anything else.
One of the most common misconceptions during the water damage process is removing the drying equipment before the drying process is completed. When your carpets are dry to the touch you may think your property is dry, but you are most likely incorrect. You cannot rely on your carpets, cushions, or external surfaces to tell you when your property is completely dry.
Surface areas can dry much faster than the areas behind your walls, under your floor boards, or in your ceiling space. Improper or incomplete drying can transform a small water damage event into a large-scale mold removal project. Professionals use thermal devices to check for spots of excess moisture in areas the naked eye cannot see. Trust the professionals to determine when your property is completely dry. If you do questions whether or not the process is complete ask the restoration company you’re hired to show you where the excess moisture is.
24Restore is dedicated to providing the best customer services possible and that includes answering your questions about water damage and the water damage cleanup and repair process. If you have any questions, concerns, or are suffering from a water damage disaster contact our professionals today!
“24Restore came within an hour of our water damage to assess the problem and restore and reconstruct our kitchen and my office. Everyone from 24Restore was professional, kind and did an outstanding job of damage assessment and restoration.”
Your service was excellent. The young man was thorough and very dedicated to completing the job. He’s a good one. I would recommend your services to anyone who need them.
Your team has been absolutely amazing, professional, sympathetic and wonderful. They took my mess and made it manageable as I shed a few tears, which they also consoled with empathy. At a time when we have floods and tornados city wide you responded within hours. Thank, I am impressed and I have passed the word on to many.
Very good experience……everyone I dealt with through 24 Restore was very professional and very kind.
This note is a note of thanks and appreciation of the services provided…..we could even say our home looks better than before we incurred our water damage…Job well done!
I don’t often take the time to write a follow up complimentary letter. However I was very impressed with 24 Restore and felt they went above and beyond to surpass expectations with WOW service. Thank you for the great service and great job that your team did to get my house back in shape.
I have recommended them to many of my friends. They are the only service that I have ever used that always gets my stains out and that clean my carpets beautifully. I can’t say enough good thins about them
Thank you for all the work put in to get out home……It would have been an impossible task for us to have accomplished in such a short time. We appreciate all that you have done for us! We are so grateful!
Yes. I appreciated the ability to funnel all activities thru a one-stop shop proved to be very valuable in a disaster project such as ours demo, construction and finish as well as work directly with insurance company. The team has been professional and those on site have been respectful of our home and schedule.
Alex did a great job scheduling, coordinating, and keeping me informed. He made sure that everything was done in a timely manner. I always felt that my job was a priority. All the workmen did a great job and were very polite. I am pleased with the results. I would highly recommend your company!
From the time of initial contact to the time of job completion was 24 hrs. Very pleased with job outcome. Will definitely use you again. If ever in need.
Response time was awesome. We we’re bewildered by what was happening and what needed to be done. 24hr came in and took care of what needed to be done.
I thought 24 was very professional and timely work.
24Restore was very responsive and did a thorough job plus they cleaned up after themselves.
The job was exceptionally well done. You were recommended to me by Dennis Carlson, a freind and I would definatley refer 24restore to friends and family.
Very Professional!
Everyone was on top of everything and got back to me in a reasonable time. Clean up was done absolutely perfect at the end of each job.
The guys who worked here were great, polite, personable and hard workers. They did a great job! So thankful this is over!
Working with the employees at 24restore has been an easy process. They aimed to please.
Kudos to Shelli Abraham especially, she worked with the mortgage company and insurance company so I didn’t have to, I’m a caregiver for my husband with Dementia, she took the pressure off having to deal with them, thanks Shelli.
Over 2000 Reviews! 
