Know Your Water!

water damage cleanup minneapolis, sewage backup cleanup minneapolisDid you know there are 3 types of water losses?  When you call someone in to take care of water that’s overflowed, leaked or seeped in, you can help your insurance company and water damage contractors along by letting them know what type of water issue you are having so they can be prepared with the proper equipment and they can start right away!

Category 1: Clean Water

  • Danger Level to Humans: Low, as long as it’s treated quickly.
  • Most Common Sources: Water supply line problems, overflowing sinks, rain, and snow.
  • Important Facts: If untreated within 72 hours, moves to a Category 2 Water Loss

Category 2: Gray Water

  • Danger Level to Humans: Moderate; may cause illness and discomfort.
  • Most Common Sources: Toilet bowls, sump pumps, dishwashers, or washing machines.
  • Important Facts: Category 2 Water Losses contain chemicals not fit for consumption.
    • Carpet pads must be removed, and carpet that is saved must be treated with hot-water extraction.
    • Within 48 hours, if left untreated, it moves to a Category 3 Loss and becomes a great deal more expensive.
    • Time is of the essence.

Category 3: Black Water

  • Danger Level to Humans: High; can cause serious illness if not handled properly.
  • Most Common Sources: Any sewage or toilet backflows, as well as ground surface water carrying silt and organic matter.
  • Important Facts: Safety of occupants and workers is paramount with a Category 3 Water Loss. Proper disposal of affected materials is critical.

While Waiting for Help to Arrive:

  • Stop the water source if safe to do so. Turn off the water main.
  • Do not enter the affected area without the appropriate waterproof footwear. If the source of the water is known to be contaminated, regular footwear can be insufficient to control the exposure.
  • Always wash your hands after leaving the affected area. Infection control is critical to your health as well as others occupying the building.
  • Turn off all electricity at the main panel only if it is an unaffected area and you are qualified to do so.
  • Remove/protect items that are at risk.
    • Place furniture legs on plastic, aluminum foil or stretch wrap
    • Relocate moisture sensitive materials to a safe area
  • Do not turn on fans or heating and air conditioning units in an attempt to dry the water. This can spread contamination.

Need help with a water issue? Call 24Restore, we answer our phones and are available to help 24/7/365 in the Minneapolis area

“24Restore came within an hour of our water damage to assess the problem and restore and reconstruct our kitchen and my office. Everyone from 24Restore was professional, kind and did an outstanding job of damage assessment and restoration.”

- Barbara R.

Your service was excellent. The young man was thorough and very dedicated to completing the job. He’s a good one. I would recommend your services to anyone who need them.

- Keith

Your team has been absolutely amazing, professional, sympathetic and wonderful. They took my mess and made it manageable as I shed a few tears, which they also consoled with empathy. At a time when we have floods and tornados city wide you responded within hours. Thank, I am impressed and I have passed the word on to many.

- Genie

Very good experience……everyone I dealt with through 24 Restore was very professional and very kind.

- Nancy

This note is a note of thanks and appreciation of the services provided…..we could even say our home looks better than before we incurred our water damage…Job well done!

- Jay and Susan

I don’t often take the time to write a follow up complimentary letter. However I was very impressed with 24 Restore and felt they went above and beyond to surpass expectations with WOW service. Thank you for the great service and great job that your team did to get my house back in shape.

- Jane

I have recommended them to many of my friends. They are the only service that I have ever used that always gets my stains out and that clean my carpets beautifully. I can’t say enough good thins about them

- Laura

Thank you for all the work put in to get out home……It would have been an impossible task for us to have accomplished in such a short time. We appreciate all that you have done for us! We are so grateful!

- Ken and Kathe

Yes. I appreciated the ability to funnel all activities thru a one-stop shop proved to be very valuable in a disaster project such as ours demo, construction and finish as well as work directly with insurance company. The team has been professional and those on site have been respectful of our home and schedule.

- Reed

Alex did a great job scheduling, coordinating, and keeping me informed. He made sure that everything was done in a timely manner. I always felt that my job was a priority. All the workmen did a great job and were very polite. I am pleased with the results. I would highly recommend your company!

- Linda – Minneapolis

From the time of initial contact to the time of job completion was 24 hrs. Very pleased with job outcome. Will definitely use you again. If ever in need.

- Kevin – St. Paul

Response time was awesome. We we’re bewildered by what was happening and what needed to be done. 24hr came in and took care of what needed to be done.

- Susan – Plymouth

I thought 24 was very professional and timely work.

- Veronica – Lake Elmo

24Restore was very responsive and did a thorough job plus they cleaned up after themselves.

- Jean – St. Cloud

The job was exceptionally well done. You were recommended to me by Dennis Carlson, a freind and I would definatley refer 24restore to friends and family.

- Jan – Anoka

Very Professional!

- Gordon – Andover

Everyone was on top of everything and got back to me in a reasonable time. Clean up was done absolutely perfect at the end of each job.

- Pam – Arden Hills

The guys who worked here were great, polite, personable and hard workers. They did a great job! So thankful this is over!

- Ron and Jackie – Minneapolis

Working with the employees at 24restore has been an easy process. They aimed to please.

Kudos to Shelli Abraham especially, she worked with the mortgage company and insurance company so I didn’t have to, I’m a caregiver for my husband with Dementia, she took the pressure off having to deal with them, thanks Shelli.

- Sharon and Ray Kelly – Maple Grove MN
Over 2000 Reviews!