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This week I was absolutely moved to tears by the heartfelt gestures of one of our team members, Jesse Jackman.
Jesse is one of 24Restore’s Network Development Partners. He has been with the company for 6 years. During that time, I have watched Jesse grow professionally and personally like no other.
Jesse went out to fire loss the other night and said it is was one of the hardest and most heartbreaking fire losses he has ever been to. The family had cats in the house and Jesse was able to find 3 of them. Sadly they did not make it, so Jesse helped the family bury them in the backyard until they emotionally couldn’t do it anymore. Jesse continued until it was done.
After burying the families pets, he noticed their 2 young children were only wearing diapers. They had just lost everything they owned. Jesse had stopped at this fire with his family in the truck, his wife, and 3 boys. So he went to his truck where they were waiting and took the clothes off his 2 oldest boys and gave them to the kids.
Jesse was able to walk away with a truckload of their family photos that hopefully can all be saved by our contents department! It is amazing what they can restore from smoke or fire damage. You just can’t put a price on special heirlooms and family photos!
Look at the smiles on these 2 boys after literally giving the shirts off their backs to help this family!
Jesse, you are an outstanding role model for your boys, this will impact them forever! You are also an amazing asset to Team 24Restore, thank you for all you do and all the help you give to homeowners in probably the worse disaster of their life. Thank you!
“24Restore came within an hour of our water damage to assess the problem and restore and reconstruct our kitchen and my office. Everyone from 24Restore was professional, kind and did an outstanding job of damage assessment and restoration.”
Your service was excellent. The young man was thorough and very dedicated to completing the job. He’s a good one. I would recommend your services to anyone who need them.
Your team has been absolutely amazing, professional, sympathetic and wonderful. They took my mess and made it manageable as I shed a few tears, which they also consoled with empathy. At a time when we have floods and tornados city wide you responded within hours. Thank, I am impressed and I have passed the word on to many.
Very good experience……everyone I dealt with through 24 Restore was very professional and very kind.
This note is a note of thanks and appreciation of the services provided…..we could even say our home looks better than before we incurred our water damage…Job well done!
I don’t often take the time to write a follow up complimentary letter. However I was very impressed with 24 Restore and felt they went above and beyond to surpass expectations with WOW service. Thank you for the great service and great job that your team did to get my house back in shape.
I have recommended them to many of my friends. They are the only service that I have ever used that always gets my stains out and that clean my carpets beautifully. I can’t say enough good thins about them
Thank you for all the work put in to get out home……It would have been an impossible task for us to have accomplished in such a short time. We appreciate all that you have done for us! We are so grateful!
Yes. I appreciated the ability to funnel all activities thru a one-stop shop proved to be very valuable in a disaster project such as ours demo, construction and finish as well as work directly with insurance company. The team has been professional and those on site have been respectful of our home and schedule.
Alex did a great job scheduling, coordinating, and keeping me informed. He made sure that everything was done in a timely manner. I always felt that my job was a priority. All the workmen did a great job and were very polite. I am pleased with the results. I would highly recommend your company!
From the time of initial contact to the time of job completion was 24 hrs. Very pleased with job outcome. Will definitely use you again. If ever in need.
Response time was awesome. We we’re bewildered by what was happening and what needed to be done. 24hr came in and took care of what needed to be done.
I thought 24 was very professional and timely work.
24Restore was very responsive and did a thorough job plus they cleaned up after themselves.
The job was exceptionally well done. You were recommended to me by Dennis Carlson, a freind and I would definatley refer 24restore to friends and family.
Very Professional!
Everyone was on top of everything and got back to me in a reasonable time. Clean up was done absolutely perfect at the end of each job.
The guys who worked here were great, polite, personable and hard workers. They did a great job! So thankful this is over!
Working with the employees at 24restore has been an easy process. They aimed to please.
Kudos to Shelli Abraham especially, she worked with the mortgage company and insurance company so I didn’t have to, I’m a caregiver for my husband with Dementia, she took the pressure off having to deal with them, thanks Shelli.
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